Night Auditor

Drury Hotels • Saint Louis, MO

22h • Onsite

About The Position

The Night Auditor is responsible for performing all front desk related functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. This role also involves auditing the previous day's receipts to verify and balance entries, running reports, and ensuring accuracy of information. The position may also include assisting with breakfast setup, food preparation, service, and cleaning. The Night Auditor is the sole team member on property for the majority of the shift and must be able to work alone, ensuring guest safety and security overnight. A key aspect of this role is providing courteous, efficient, and friendly service to all guests, responding promptly to inquiries and complaints with a +1 Service Attitude, and contributing to a positive work environment.

Requirements

• Ability to take written and verbal direction.
• Ability to speak English clearly and read English.
• Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Ability to give attention to detail.
• Ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
• Ability to handle money, make change, and utilize office machines.
• Must be willing to and have the ability to work alone as scheduled.
• Must be willing to and have the ability to work alone.

Responsibilities

• Perform all front desk related functions including checking guests in/out.
• Promote sales related programs.
• Maintain guest records.
• Handle cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify accuracy of information.
• Assist with breakfast setup, food preparation, service, and/or cleaning.
• Ensure guest safety and security during overnight hours.
• Provide courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Respond promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contribute to maintaining a positive work environment.
• Maintain the front desk lobby area in a clean and organized manner.
• Comply with hotel’s safety and security rules and instructions.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually
• Flexible scheduling
• Paid time off
• Hotel discounts
• Free room nights
• Mentorship
• Cross-training
• Development plans
• Management training
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Life insurance
• Disability insurance
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed