Night Auditor - Holiday Inn Express & Suites Richmond, KY

Rainmaker Team•Richmond, KY

14h•Onsite

About The Position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be kicking off truly memorable guest experiences with the warmest of welcomes, acknowledging IHG One Rewards members and returning guests in person or over the phone, taking, managing, and receiving payments for guest bookings, making the check-in and check-out process feel swift and seamless, staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations, and being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Problem-solving skills
Fluency in the local language
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skills
Weekends and Holidays are required
This is a 3rd shift Night Audit position

Nice To Haves

Extra language skills

Responsibilities

Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG One Rewards members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations