Night Auditor
About The Position
The Night Auditor is responsible for all Guest Service Agent duties and functions. This role includes performing the nightly audit process according to hotel procedures, completing daily revenue sheets, room revenue and room status reports. The Night Auditor also provides security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations. Additionally, this role involves investigating or analyzing out-of-balance situations, creating adjustments or corrections to accounts as needed, and printing and distributing various required computer audit reports. A key aspect of this role is having knowledge of hotel fire and safety procedures.
Requirements
- Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
- Ability legible written communications and clear directions.
- Ability to complete accurate mathematical calculations.
- Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
- Ability to work well under pressure with excessive arrivals/departures within any given period.
- Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
- Previous guest relations training.
Responsibilities
- Responsible for all Guest Service Agent duties and functions
- Responsible for nightly audit process according to hotel procedures
- Complete daily revenue sheet, room revenue and room status reports.
- Provide security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations.
- Investigate or analyze out-of-balance situations.
- Create adjustments or corrections to accounts as needed.
- Print and distribute various required computer audit reports.
- Have knowledge of hotel fire and safety procedures.
Benefits
- Paid Time Off
- 401K & Employer Match
- Health Insurance
- Vision Insurance
- Dental Insurance
- Health Savings Account
- Life Insurance
- Disability Insurance
- Employee Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
