Night Auditor, Full-Time | Residence Inn, Denver Park
About The Position
The Night Auditor is a full-time position responsible for balancing and closing the previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
Requirements
- High school diploma or GED required
- Ability to work independently or in a team
- Ability to follow CSM guest service recovery program
- Ability to follow proper selling techniques
- Ability to monitor room availability, restrictions, and booking policies
- Ability to drive sales and maximize revenue by up-selling rooms and amenities
- Ability to follow CSM procedures when handling cash and processing financial transactions
- Ability to properly use all equipment
- Ability to adhere to cost controls to reduce expenses and waste
- Ability to produce required volume of work by planning, organizing and prioritizing work duties
Nice To Haves
- Knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
Responsibilities
- Balance and close the previous business day
- Complete daily financial reports
- Manage person in charge duties during the overnight shift
- Make independent decisions and ensure security protocols are followed
- Perform manager-on-duty role during 3rd shift
- Respond to guests in a friendly and positive manner
- Provide the highest level of service
- Process check-ins and check-outs
- Verify billing
- Create reservations
- Process special requests
- Assist guests with knowledge of hotel property, local attractions, and hours of operation
- Work independently or in a team to meet guest needs
- Contribute to the efforts of other departments
- Follow CSM guest service recovery program
- Accurately balance all revenue sources
- Process no-show reservations
- Prepare financial reports for managerial review
- Close the financial day for the hotel
- Follow proper selling techniques to maximize room revenues
- Monitor room availability, restrictions, and booking policies
- Drive sales and maximize revenue by up-selling rooms and amenities
- Follow CSM procedures when handling cash and processing financial transactions
- Properly use all equipment
- Adhere to cost controls to reduce expenses and waste
- Produce required volume of work by planning, organizing and prioritizing work duties
- Work on assigned additional projects after completing financial tasks
- Stock supplies
- Assist other over-night staff as needed
Benefits
- medical, dental and vision insurance plans
- company-paid life insurance
- short term disability coverage
- company-paid long term disability coverage for eligible employees
- 401(k) plan with company match
- tuition reimbursement
- voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
- time-off
- scholarship program
- generous hotel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
