PT Night Auditor

PEG•Phoenix, AZ

1d•Onsite

About The Position

The Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day. Additionally, the role involves preparing and serving alcoholic and non-alcoholic beverages, engaging with guests in a friendly and professional manner, and maintaining a clean, well-stocked, and organized bar. This position requires a strong knowledge of beer, wine, and spirits to make recommendations to customers, along with strong customer service skills and attention to detail to ensure an exceptional guest experience.

Requirements

High school diploma or equivalent.
Strong communication, problem-solving, and interpersonal skills.
Proficiency with computers and reservation/property management systems.
Ability to remain calm and professional under pressure.
Flexible schedule availability including weekends, and holidays.
Overnights required.
Drivers’ License and insurability to operate company vehicles (required at some locations).

Nice To Haves

Hospitality or customer service training preferred.
Previous experience in a front desk, reception, or customer service role desirable.
PMS experience a plus.
Bilingual skills are a plus.

Responsibilities

Perform nightly balancing of guest folios, room charges, and hotel revenue.
Reconcile daily financial transactions, credit card postings, and cash handling.
Generate and distribute daily audit reports for management review.
Complete accurate check-in and check-out procedures for overnight arrivals and departures.
Respond promptly to guest requests, complaints, and emergencies during overnight hours.
Monitor hotel security, perform property walks, and ensure guest safety.
Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
Maintain lobby and front desk area cleanliness and organization.
Follow security procedures, monitor guest access, and report any suspicious activity.
Assist with reservations, cancellations, and modifications.
Promote hotel services and amenities to enhance guest satisfaction.
Prepare and serve alcoholic and non-alcoholic beverages.
Engage with guests in a friendly and professional manner.
Maintain a clean, well-stocked, and organized bar.
Drive hotel shuttle or guest cars to support overnight valet parking requests (at some properties).