Night Auditor

Indus Hotel Corp•Grove City, OH

14d•$16 - $17•Onsite

About The Position

This position is responsible for performing normal front desk duties and completing nightly audit procedures according to brand and hotel standards. The role involves a variety of tasks to ensure smooth operations during the night shift, focusing on guest services and financial reconciliation.

Requirements

Good communication skills, both verbal and written
Basic computational ability
Knowledge of computer OnQ property management program
Must be able to speak, read, write and understand English
Ability to work with staff that speaks different languages
Ability to respond to common inquiries or complaints from customers
Ability to effectively present information to executive staff
Professionalism at all times
Courtesy and respect towards all guests and associates
Adaptability to change in work area and hotel procedures
Willingness to learn new skills and/or improve existing ones
Ability to solve routine problems that occur on the job
Ask for help whenever unsure how to do something

Nice To Haves

Prior hotel experience
OnQ training
Audit/front desk experience preferred

Responsibilities

Check-in/Check-out guests
Make stay reservations
Answer phone calls
Valet cars
Complete nightly audit procedures after midnight
Deliver folios to due-out rooms
Restock suite shop and check out guests
Count cash drawer
Responsible for check pool, fitness center and breakfast area throughout shift
Communicate with prior shift about any details needed for the shift
Print downtime reports, guest request/comment report and CRM report
Print available rooms report
Check in any remaining guests that have not arrived before 12 PM
Enter any remaining wake-up calls
Complete the valet report and make copies
Check the fax machine for incoming faxes
Check resume packet from sales and become familiar with the group in house
Run Audit according to checklist directions
Print occupied rooms report for USA Today newspaper delivery
Print folios (zip outs)
Send required emails with reports to Corporate Office
Roll over M3’s after audit is completed
Report any no shows to housekeeping
Place all paperwork in a manila envelope after audit completion
Deliver zip outs (express checkouts) before 4 AM
Restock the suit shop drink cooler, guest amenities drawer, print paper, key packets
Clean the desk area, back office and lobby areas
Count cash drawer and drop money in safe
Communicate with next shift about anything they need to know for the day
Clock out
Perform other duties and responsibilities as may be designated