Part-time/Full-time Night Auditor Position - Courtyard Fayetteville, AR

CUSA, LLC•Fayetteville, AR

7d•Onsite

About The Position

The Courtyard by Marriott has an opening for a part-time or full-time Night Auditor position. The night audit shift runs from 11 p.m. until 7 a.m. The shift purpose is to close out accounts and billing for one business day to start the next business day and serve as a guest services agent during the overnight hours. This role requires performing tasks specific to the Night Audit with little to no supervision, managing the front desk during overnight hours, recognizing and greeting guests, checking guests in and out, responding to guest requests, and answering the telephone. The successful candidate should be proficient in math, detailed-oriented, and accurate. Prior guest service or night audit experience in the hospitality industry is preferred, but training will be provided for the right person. Essential duties include warmly greeting and registering guests, managing reservations and evening arrivals, being knowledgeable about the area, completing all shift-related duties, securely depositing cash, generating and closing daily and revenue reports, addressing guest concerns, and maintaining consistent attendance. Additional tasks may be assigned to support team success.

Requirements

Proficient in math and have the ability to calculate charges and credits.
Detailed oriented and accuracy is a must.
High school diploma or equivalent.
Customer service experience is essential.
Proficiency in computer skills.
Ability to work weekends and holidays.

Nice To Haves

Prior guest service or night audit experience in the hospitality industry is preferred.
Hotel front desk experience is a plus but not required.
Excellent communication and interpersonal skills with a positive and friendly attitude.
Strong problem-solving skills and ability to multitask.

Responsibilities

Perform tasks specific to the Night audit with little to no supervision.
Verify all account postings and guest billing for the day, make adjustments as needed in order to balance daily transactions.
Run the actual night audit process on the property management system and prepare night audit packet.
Balance and transmit credit cards, print and organize reports.
Manage the front desk during the overnight hours.
Recognize and greet the guests upon entry into the lobby.
Check guests in and out.
Respond to guest requests and answer the telephone.
Warmly greet and register guests, manage reservations, and evening arrivals.
Be knowledgeable about the area.
Complete all shift-related duties and securely deposit any cash collected.
Generate and close all daily and revenue reports for Courtyard Marriott operations.
Address guest concerns and escalate to the Office Manager when needed.
Maintain consistent, regular, and reliable attendance.
Fulfill other tasks as assigned to support overall team success.