NIGHT AUDITOR

Boomtown Bossier City•Bossier City, LA

31d•Onsite

About The Position

WE LOVE OUR WORK. Runs nightly reports to reset the system for next day operations. Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times. Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization. Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping. Handles guest problems or complaints in a courteous and professional manner. Must have strong communication and organizational skills. Ability to take direction. Mains knowledge of hotel, casino, outlet, and community events. Answers, records, and processes all guest calls, messages, requests, questions, and concerns. Assumes ownership of positively influencing the guest experience. Contacts appropriate individuals or departments as necessary to resolve customer’s requests. Reviews shift logs and memos and documents pertinent information. Recruits assistance of hotel manager in unique situations. Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests). Follows all company policies and procedures. Must maintain a professional and clean appearance. Speaks with others in professional language and can prepare and review written documents completely. Mains and develops a positive working relationship with fellow team members, management, and executive staff. Assists additional hotel departments as needed. BRING US YOUR BEST.

Requirements

High School Diploma or equivalent.
Minimum of one year of experience in a supervisory or leadership role.
Fluent English language skills, both verbal and in writing.
Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
Good keyboard skills and proven working knowledge of Microsoft Office.
Strong communication and organizational skills.
Ability to take direction.
Maintains knowledge of hotel, casino, outlet, and community events.
Must maintain a professional and clean appearance.
Speaks with others in professional language and can prepare and review written documents completely.

Nice To Haves

A second language is an advantage.

Responsibilities

Runs nightly reports to reset the system for next day operations.
Checks in and checks out guests while providing the highest level of customer service possible.
Maintains an operating bank, including receiving cash, credit cards, and comps in payment, and obtaining proper authorization.
Posts charges, settles folios, groups, and due outs.
Maintains proper communication with Supervisor and Housekeeping.
Handles guest problems or complaints in a courteous and professional manner.
Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
Assumes ownership of positively influencing the guest experience.
Contacts appropriate individuals or departments as necessary to resolve customer’s requests.
Reviews shift logs and memos and documents pertinent information.
Recruits assistance of hotel manager in unique situations.
Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino.
Follows all company policies and procedures.
Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
Assists additional hotel departments as needed.