Night Auditor

Peachtree Group Hospitality Management•Huntsville, AL

5d•Onsite

About The Position

The Night Auditor is responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions. This role also involves proactive thinking, keeping guest security in mind, and creating a safe, clean, and friendly work environment.

Requirements

Part-time availability.
Ability to conduct nightly audit-related duties.
Ability to provide guest service at the front desk.
Proficiency in balancing duties, daily paperwork, and shift reports.
Skills in guest check-in/check-outs, making reservations, and answering guest questions.
Proactive thinking and focus on guest security.
Ability to count cash and maintain accuracy of cash drawer.
Ability to check front desk logs.
Ability to greet, register, and assign rooms to guests.
Ability to process guest registrations and collect payment.
Ability to prepare express checkout folios.
Ability to maintain room status inventory.
Strong communication skills to relay shift information.
Ability to maintain and clean the lobby and bathroom.
Ability to communicate information to the next shift.
Ability to work closely with all hotel departments.
Ability to answer guest inquiries about hotel services, registration, and local attractions.
Ability to explain in-room and hotel features.
Ability to complete required shift paperwork and night audit reports.

Responsibilities

Conduct all nightly audit-related duties.
Provide guest service at the hotel's front desk.
Balance duties, complete daily paperwork, and prepare shift reports.
Attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.
Keep guest security in mind and create a safe, clean, and friendly work environment.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, etc.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate all information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to ensure the highest quality of customer service.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Complete all required shift paperwork and night audit reports daily.
Perform other duties as assigned by management.