Night Auditor

Hilton Garden Inn Chicago Downtown Riverwalk•Chicago, IL

21h•Onsite

About The Position

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The role requires maintaining a warm and friendly demeanor, effective verbal and written communication with all levels of employees and guests, and being attentive, friendly, courteous, and service-oriented. The Night Auditor must be effective at listening to, understanding, and clarifying concerns raised by employees and guests, able to multitask and prioritize departmental functions to meet deadlines, and attend all hotel required meetings and trainings. Regular attendance in compliance with Hilton Garden Inn by Hilton Standards is required, with scheduling varying according to the needs of the hotel. High standards of personal appearance and grooming, including wearing the proper uniform and name tag, must be maintained. Compliance with AFP Management standards and regulations is essential for safe and efficient hotel operations. The position also involves maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, effectively handling problems (anticipating, preventing, identifying, and solving), understanding and applying complex information from various sources, maintaining confidentiality, and showing initiative by anticipating guest or operational needs. Other duties as requested by management are also part of the role.

Requirements

High School diploma or equivalent
One year of progressive experience in a hotel
Guest Service Experience
Computer knowledge/skills required
Ability to work with and understand financial information and data, and basic arithmetic functions
Ability to prioritize job functions in order to meet deadlines
Ability to maintain a warm and friendly demeanor
Ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Ability to effectively listen to, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Ability to attend all hotel required meetings and trainings
Ability to maintain regular attendance in compliance with Hilton Garden Inn by Hilton Standards
Ability to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
Ability to comply with AFP Management standards and regulations to encourage safe and efficient hotel operations
Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary
Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Ability to maintain confidentiality of information
Ability to show initiative, including anticipating guest or operational needs

Responsibilities

Reconciling all hotel cashier transactions
Reviewing, organizing and compiling management reports on a timely basis
Ensuring the accuracy of guest billings and city ledger transactions
Effectively communicating concerns and/or related issues to all levels of management
Performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations
Maintaining a warm and friendly demeanor
Effectively communicating both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Effectively listening to, understanding, and clarifying concerns raised by employees and guests
Multitasking and prioritizing departmental functions to meet deadlines
Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attending all hotel required meetings and trainings
Maintaining regular attendance in compliance with Hilton Garden Inn by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
Complying with AFP Management standards and regulations to encourage safe and efficient hotel operations
Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions
Effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary
Understanding and applying complex information, data, etc. from various sources to meet appropriate objectives
Maintaining confidentiality of information
Showing initiative, including anticipating guest or operational needs
Performing other duties as requested by management
Working with and understanding financial information and data, and basic arithmetic functions
Prioritizing job functions in order to meet deadlines
Performing guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
Auditing and reconciling financial and statistical reports
Preparing and distributing necessary daily reports as required according to hotel standards
Preparing and distributing month-end reports
Auditing and reconciling all Front Desk and Food & Beverage Cashier’s work
Auditing, reconciling, consolidating, and transmitting all credit cards on a timely basis
Ensuring accuracy of all numbers reported including statistics
Inputting and updating financial information into corporate communications network
Keeping management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensuring overall guest satisfaction
Handling guest requests