Night Auditor| Hotel Indigo Austin | Holiday Inn Express Downtown Austin

Crescent Careers • Austin, TX

9d • Onsite

About The Position

The Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University are seeking a reliable, detail-oriented, and guest-focused Night Auditor to join our team. The Night Auditor plays a critical role in ensuring exceptional overnight guest service while maintaining the accuracy and integrity of the hotel's daily financial and operational records. This position serves as the primary point of contact for guests during overnight hours, managing check-ins, check-outs, guest requests, and resolving concerns in a professional and timely manner. In addition to delivering outstanding hospitality, the Night Auditor is responsible for completing the nightly audit process, balancing daily transactions, preparing financial reports, and ensuring all systems are accurately reconciled to support a smooth transition into the next business day. This role requires excellent customer service, strong analytical and organizational skills, attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

• At least 1-2 years of hotel front office experience or prior experience as a Night Auditor.
• An eye for detail and a passion to provide quality of service to our guests.
• Excellent computer, customer service and communication skills.

Nice To Haves

• Prior experience with Opera

Responsibilities

• Provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift.
• Check in guests, answer phones and take reservations.
• Respond to guest complaints, requests and emergencies.
• Process invoices, reconcile accounts, balance the cash drawer and log receipts.
• Investigate and resolve out-of-balance accounts.
• Keep accurate financial records and ledgers.
• Help prepare for forecasts and audits.

Benefits

• An exceptional benefit plan for associates & family members
• 401K matching program
• Flexible scheduling
• Highly competitive wages
• Discounts with our Crescent managed properties in North America for you & your family members along with IHG Hotels Discounts Worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed