Night Auditor

Atira Hotels • Elmhurst, IL

9h • Onsite

About The Position

The Night Auditor at Courtyard Elmhurst Hotels is responsible for delivering excellent customer service, managing reservations, and fostering professional relationships with guests. This role encompasses various clerical duties, requiring prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit. The position also requires an understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Requirements

• High school graduate or equivalent.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities.
• Proficiency with PC, calculator, and office equipment.

Nice To Haves

• Customer service experience.
• Data entry experience.

Responsibilities

• Receive and process reservations via phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Maintain reservation files and resolve related problems.
• Check in and out guests efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
• Keep customers informed of company policies, procedures, and account statuses.
• Maintain the company’s professional reputation by providing superior customer service.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Attend and participate in meetings as required.
• Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
• Perform any other tasks/duties as assigned by the manager/ supervisor.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Benefits

• Employee hotel room discount
• Holiday pay
• Paid time off
• Paid training
• Professional development assistance
• Fantastic benefits
• Learning and development options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees