Night Auditor

Sree Hotels•Concord, NC

21d•$17 - $18•Onsite

About The Position

The Courtyard by Marriott in Concord, NC, is seeking a full-time or part-time Night Auditor. This role involves providing efficient and courteous customer service, accurately balancing the hotel's daily income by verifying and correcting customer accounts, and serving as the overnight Manager-on-Duty (MOD) in accordance with company policies. The work hours are from 11 pm to 7 am, requiring availability on weekdays and weekends.

Requirements

High School diploma or GED equivalent
1-2 years experience working as a Hotel Night Auditor
Excellent computer skills including knowledge of Microsoft Word and Excel
Excellent math and reconciliation skills
Organization skills and attention to detail
Customer Service oriented
Must be flexible in work hours to accommodate last minute changes in scheduling
Must have strong interpersonal skills to engage and interact with associates and guests

Nice To Haves

Experience using hotel reservation system such as FOSSE or PEP is a plus.

Responsibilities

Meets and exceeds customer and team member expectations by providing service and teamwork.
Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy.
Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions.
If applicable to hotel, audits food and beverage income posting and charges.
Audits room revenue and other income.
Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts.
Processes all city ledger work to accounting.
Adheres to hotel policies and procedures.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate.
Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager.
Must achieve required threshold scores according to brand and company inspections.