Night Auditor

Westgate Resorts•Gatlinburg, TN

13h•Onsite

About The Position

The Overnight Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests. This role is responsible for the smooth daily operation of the front desk, ensuring seamless registration, attentive service, and accurate transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional experiences.

Requirements

Prior customer service or hospitality experience preferred
Strong communication skills across phone, email, and in-person interactions
Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
Confident problem-solving skills with a positive, professional demeanor in all guest interactions
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
Required to pass a background screen, drug test, and prove eligibility to work in the United States

Responsibilities

Warmly greets guests, manage check-in and check-out processes, and assign accommodations in accordance with established procedures
Provide personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required
Demonstrate empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction
Perform cashiering functions including settling folios, processing payments, and posting charges accurately
Handle reservations, confirmations, and modifications with attention to detail and efficiency
Transmit and receive guest communications via phone, email, text, and in-person interactions with professionalism
Uphold service standards and property-specific guidelines at all times
Maintain grooming and appearance standards to reflect the property’s brand image
Partner with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly
Actively promote room upgrades and property amenities in alignment with availability and pricing guidelines
Project an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions
Other duties as assigned

Benefits

Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact