Night Auditor (7pm-4am shift) | Inn at Virginia Mason / Baroness Hotel

Columbia Hospitality•Seattle, WA

22h•Onsite

About The Position

This position is responsible for the oversight of the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. The Night Auditor follows all procedures to ensure that all front office activities and services meet or exceed established standards and goals. This role also ensures the confidentiality of all guest information and pertinent hotel data, assists guests, team members, and vendors during their shift, and maintains a safe and secure environment for guests and team members. The Night Auditor responds and works to resolve guest issues and concerns, evaluates patterns or trends in guest concerns to plan and implement corrective actions, and provides regular communication with all departments to keep staff informed of updates, changes, and problematic situations. Additionally, this role ensures the front office, reception area, lobby, and storage areas are clean and organized, and that all equipment is properly maintained, functioning, and used only as intended. Regular property walks are conducted to monitor guest safety and security.

Requirements

Minimum 1 year hospitality experience required
2 year hotel/clerk experience strongly preferred
Previous experience in cash handling and computerized Point of Sale system strongly preferred
Strong written and verbal communication skills required
Bi-lingual skills preferred (English/Spanish)
Strong problem solving and conflict resolution skills
Ability to understand and apply labor and industry-specific laws and regulations
Ability to park and retrieve guest vehicles
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
Must possess basic negotiation skills and strong customer relations skills
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Nice To Haves

2 year hotel/clerk experience
Previous experience in cash handling and computerized Point of Sale system
Bi-lingual skills (English/Spanish)

Responsibilities

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.

Benefits

Hourly Pay: $23
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)