Night Auditor, Part-Time Weekends | Residence Inn, Lake Oswego

CSM Careers•Lake Oswego, OR

4d•$19•Onsite

About The Position

This position is responsible for balancing and closing the previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional, and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program.

Requirements

1+ years prior guest service experience required, preferably in a hospitality setting.
Excellent computer knowledge and communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
High school diploma or GED required.

Nice To Haves

Prior night audit or accounting experience preferred.

Responsibilities

Balancing and closing previous business day and completing daily financial reports.
Managing person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed.
Assisting guests in a friendly, professional, and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
Performing the manager-on-duty role during 3rd shift.
Anticipating and responding to guests in a friendly and positive manner.
Providing the highest level of service.
Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests.
Assisting guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Working independently or in a team in meeting guests needs, and actively contributing to the efforts of other departments when necessary.
Understanding and following CSM guest service recovery program.
Accurately balancing all revenue sources and completing daily financial reports.
Processing no-show reservations, preparing financial reports for managerial review.
Closing the financial day for the hotel.
Following proper selling techniques and ensuring strategies are utilized to maximize room revenues.
Monitoring room availability, following restrictions, and all booking policies and procedures.
Driving sales and maximizing revenue by up-selling rooms and amenities.
Adhering to CSM procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adhering to cost controls to reduce expenses and waste.
Producing required volume of work by planning, organizing and prioritizing work duties.
After completing financial tasks, working on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
Adhering to CSM general work rules and department procedures.
Attending all required department and hotel meetings.
Maintaining a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
Following all CSM procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.