Night Auditor

Marriott•Clearwater, FL

9h•Onsite

About The Position

The Night Auditor is responsible for processing all guest check-ins and check-outs, handling payments, and managing guest communications. This role involves confirming reservations, assigning rooms, issuing keys, and processing various payment types. The Night Auditor also handles guest inquiries, coordinates with housekeeping for room readiness, provides directions and information, and runs daily reports to ensure accuracy. Additionally, this position requires completing cashier and closing reports, cashing checks, managing a bank, and balancing receipts according to accounting specifications. The role also emphasizes adherence to company safety and security policies, maintaining professional appearance and confidentiality, protecting company assets, and providing excellent guest service. Physical requirements include standing, sitting, or walking for extended periods and lifting objects weighing up to 10 pounds.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.