Night Auditor - Grand Canyon South Rim

Xanterra Travel Collection•GRAND CANYON, AZ

1d•Onsite

About The Position

Process the night audit function at the front desk for the hotels at the Grand Canyon South Rim properties. Audit posting to the Opera property management system from all other revenue departments. The Lodging department is committed to creating a culture of guest service at Grand Canyon National Park. All our roles in the lodging department, regardless of front or back of house, are considered guest-facing/guest service positions. Our expectation is that this role will play a key part in achieving exceptional guest service.

Requirements

Prior night audit or front desk experience preferred.
Must be able to work independently.
Must have good organizational skills.
Basic knowledge in Excel.
Ability to use a 10-key.
Frequently: Stand, walk, sit, handle, reach, lift/carry up to 10 lbs.
Occasionally: Reach, squat/kneel, bend, lift/carry up to 50 lbs, push/pull up to 25 lbs.

Responsibilities

Follow established front desk procedures in carrying out of duties.
Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
Perform front desk duties as needed during the shift, to include late arrival check-ins, early morning check-outs, handling guest requests, etc.
Perform basic steps in preparation to balancing the front desk activity. This includes printing the night audit checklist, review PMS e-mail messages, check in prepaid no-shows, review room availability, print contingency reports, etc.
Audit all postings to the Opera property management system at assigned lodge(s) for the day to ensure accuracy; post charges and adjustments if needed, communicating to Accounting any Sales/Cash discrepancies needed for balancing daily Sales/Cash spreadsheet.
Process lodging credit cards by balancing the Opera credit cards of the day report with Shift4, posting any necessary adjustments and submitting the batches for transmission at assigned lodge(s).
Reconcile all transfers to the city ledger for direct billing purposes, ensuring all account receivable entries are billed correctly according to the spec sheet or sales rate documentation.
Balance the Food and Beverage credit cards charges between Simphony and FreedomPay for assigned area(s).
Run the end of day process to facilitate the posting of room, tax and package components to guest folios at assigned lodge(s).
Process the payments for due out guests at assigned lodge(s).
Input daily into Excel, F&B comp charges in cafeterias by authorized signers.
Label and prepare night audit envelopes for submitting to accounting.
Other duties as assigned.