Night Auditor - TownePlace Suites by Marriott Whitefish

Lodging Dynamics • Whitefish, MT

7d • Onsite

About The Position

The Night Auditor is responsible for greeting guests, processing invoices, responding to guest needs, reconciling accounts, and ensuring all end-of-day tasks are completed. This role also involves scheduling wake-up calls and reservations, and handling guest inquiries and complaints. The position offers an opportunity to learn about hotel operations and contribute to the overall guest experience.

Requirements

• Excellent communication and math skills
• Experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Benefits

• People-first culture
• Travel discounts at hotel partners and franchises
• Paid time off
• Participation in our Wellness program
• Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed