Night Auditor

Hilton Garden Inn Clackamas•Clackamas, OR

20d•Onsite

About The Position

Hilton Garden Inn Clackamas is seeking a dependable, detail-oriented, and customer-focused Night Auditor to join our overnight team. This position combines front desk guest service responsibilities with the nightly accounting and audit functions required to ensure accurate financial reporting and a smooth transition between business days. This position requires the ability to work independently, remain calm under pressure, and provide exceptional guest service during overnight hours, including weekends and holidays.

Requirements

High School Diploma or GED.
Minimum of 1–2 years of hotel front desk or night audit experience preferred.
Previous Hilton PEP experience strongly preferred.
Basic computer proficiency, including Microsoft Office.
Ability to work overnight shifts, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to stand and walk for extended periods.
Ability to occasionally lift up to 30 pounds.
Ability to bend, reach, push, pull, and carry supplies as needed.
Ability to operate computers, printers, telephones, and other office equipment throughout the shift.

Nice To Haves

Previous Hilton brand experience preferred.
Previous experience using Hilton PEP (Property Engagement Platform) strongly preferred.
Previous Night Audit experience preferred.
Experience with hotel accounting, balancing reports, and daily revenue reconciliation.
Knowledge of Hilton Honors program preferred.
Strong customer service and guest recovery skills.
Excellent organizational and problem-solving abilities.
Ability to work independently with minimal supervision.
Strong attention to detail and accuracy.
Comfortable working overnight shifts.

Responsibilities

Deliver exceptional guest service while performing all overnight front desk operations.
Balance daily financial transactions.
Complete the end-of-day audit.
Ensure the accuracy of hotel records in accordance with Hilton brand standards.
Welcome guests with friendly, professional, and personalized service.
Perform guest check-ins and check-outs using Hilton's Property Engagement Platform (PEP).
Complete the nightly audit process and successfully roll the hotel to the next business day.
Verify room revenue, rate postings, taxes, payment transactions, and daily financial reports.
Balance all guest folios, cashier transactions, and front office accounts.
Review guaranteed arrivals and verify payment methods in accordance with Hilton policies.
Process late arrivals, walk-in reservations, room moves, and guest requests.
Handle guest concerns professionally and perform service recovery when appropriate.
Maintain accurate documentation of all overnight activity through pass-on logs and shift reports.
Complete required night audit reports and distribute them according to hotel procedures.
Coordinate with Housekeeping regarding room status and overnight updates.
Document maintenance issues and communicate them to the appropriate department.
Monitor hotel security by following key control procedures, verifying guest identity, and performing routine property walks as required.
Respond to emergencies and follow hotel safety and emergency procedures.
Answer incoming telephone calls and respond to guest inquiries.
Assist with Hilton Honors inquiries, Digital Check-In support, and guest account questions.
Maintain cleanliness and organization of the front desk, lobby, and work areas.
Perform additional front office or operational duties as assigned by management.