Night Watch - Night Auditor | Full Time & Part Time

Horseshoe Bay Resort • Stratford, ON

3d • Onsite

About The Position

The Queen's Cue, a Marriott Tribute Portfolio Hotel, is seeking a dependable and detail-oriented Night Watch - Night Auditor to join our Front Office team in Stratford. At The Queen's Cue, the Night Watch is the steady presence that carries the hotel from one day into the next. Inspired by the traditional role of those entrusted to keep watch through the night, our Night Watch ensures the hotel remains welcoming, secure, organized, and ready for whatever the overnight hours may bring. Part guest host, part problem solver, and part keeper of the day’s final details, you will support guests throughout the night while completing the daily audit, reconciling activity, and preparing the hotel for a seamless start to the morning. You are calm, dependable, and comfortable taking ownership when much of the hotel has gone quiet. You work well independently, trust your judgment, and know when to act, when to investigate, and when something needs to be escalated. Your night may include welcoming late-arriving guests, completing check-ins and check-outs, managing reservations and payments, responding to guest requests, and handling the unexpected with professionalism and discretion. Alongside the guest experience, you will complete the nightly audit process, reconcile accounts and transactions, prepare reports, investigate discrepancies, and ensure the day is accurately closed before the next one begins. You are confident with numbers and technology, organized in your approach, and naturally attentive to detail. Above all, you take pride in being the person who keeps watch over the hotel after hours - ensuring guests feel cared for, the operation remains secure, and the morning team arrives to a hotel that is balanced, prepared, and ready for a new day.

Requirements

• Previous hotel Front Office, Night Audit, accounting, or customer service experience is an asset.
• Strong numerical skills and attention to detail, with the ability to identify and investigate discrepancies.
• Excellent communication and guest service skills with a calm and professional approach.
• A self-motivated approach with the confidence to work independently and take ownership of the overnight shift.
• Strong computer skills and the ability to learn hotel property management, payment, reporting, and reservation systems.
• Ability to accurately reconcile financial transactions, guest accounts, cash, and daily revenue activity.
• Strong organizational skills and the ability to manage multiple responsibilities while maintaining accuracy.
• Sound judgment, professionalism, discretion, and the ability to maintain confidential guest and financial information.
• Ability to respond calmly and appropriately to guest concerns, operational issues, or unexpected situations overnight.
• Flexibility and availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Support guests throughout the night
• Complete the daily audit
• Reconcile activity
• Prepare the hotel for a seamless start to the morning
• Welcome late-arriving guests
• Complete check-ins and check-outs
• Manage reservations and payments
• Respond to guest requests
• Handle the unexpected with professionalism and discretion
• Complete the nightly audit process
• Reconcile accounts and transactions
• Prepare reports
• Investigate discrepancies
• Ensure the day is accurately closed before the next one begins

Benefits

• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Flexible scheduling to support work-life balance.
• 50% dining discount at The Queen’s Cue and The Boar’s Head Pub.
• Discounts with Crescent managed properties in North America, and Marriott Worldwide for you & your family members.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed