Night Auditor - Part Time, 10 Hour Shifts, 3 Days a Week

CSM Careers•Portland, OR

3d•Onsite

About The Position

This position is responsible for balancing and closing the previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional, and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Processes no-show reservations, prepares financial reports for managerial review. Closes the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Follows CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Requirements

2+ years prior guest service experience required, preferably in a hospitality setting.
Excellent computer knowledge and communication skills needed.
Attention to detail, customer focused.
Ability to perform job duties in a fast-paced environment.

Nice To Haves

Prior night audit or accounting experience preferred.

Responsibilities

Balancing and closing previous business day and completing daily financial reports.
Managing person in charge duties during the overnight shift, including making independent decisions and ensuring security protocols are followed.
Assisting guests in a friendly, professional, and timely manner.
Performing the manager-on-duty role during 3rd shift.
Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests.
Assisting guests with knowledge of hotel property, local attractions, and hours of operation.
Accurately balancing all revenue sources and completing daily financial reports.
Processing no-show reservations and preparing financial reports for managerial review.
Closing the financial day for the hotel.
Following proper selling techniques and utilizing strategies to maximize room revenues.
Monitoring room availability, restrictions, and booking policies and procedures.
Driving sales and maximizing revenue by up-selling rooms and amenities.
Handling cash and processing financial transactions according to CSM procedures.
Using all equipment properly and adhering to cost controls to reduce expenses and waste.
Producing required volume of work by planning, organizing, and prioritizing work duties.
Working on assigned additional projects, stocking supplies, and assisting other overnight staff as needed after completing financial tasks.
Adhering to CSM general work rules and department procedures.
Attending all required department and hotel meetings.
Maintaining a clean and safe work area in compliance with CSM, brand, local, state, and federal regulations.
Following all CSM procedures for guest/associate incidents.
Being knowledgeable of hotel emergency procedures.