Night Auditor

PAH Management • Jonesboro, AR

13d • Onsite

About The Position

The Night Auditor is responsible for balancing all daily transactions, closing out the business day in the property management system, and ensuring guests feel welcomed and cared for during overnight hours. This role combines front desk duties with financial reconciliation, serving as the primary point of contact for guests after hours.

Requirements

• High school diploma or equivalent.
• Basic understanding of accounting principles and financial reconciliation.
• Experience with hotel property management systems or similar software.
• Strong attention to detail and accuracy when handling financial data.
• Excellent communication and customer service skills.
• Ability to work overnight shifts independently and reliably.

Nice To Haves

• Previous night audit or hotel front desk experience strongly preferred.
• Associate’s degree or higher in Hospitality, Accounting, or a related field.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Run and complete the nightly audit in the property management system (PMS), balancing all daily revenue transactions including room charges, payments, and adjustments.
• Prepare and distribute the daily revenue report and any other operational reports required by management.
• Identify, research, and resolve billing discrepancies; escalate unresolved issues with clear documentation.
• Ensure all accounts are properly posted and closed before generating end-of-day reports.
• Maintain accurate records in accordance with hotel policies and Marriott brand standards.
• Serve as the sole front desk associate during overnight hours — handle check-ins, check-outs, and reservations with efficiency and warmth.
• Respond promptly to guest inquiries, requests, and concerns; resolve issues with a solution-first mindset.
• Answer phone calls professionally, take accurate messages, and route inquiries appropriately.
• Maintain knowledge of hotel amenities, local area attractions, and brand loyalty programs to assist guests.
• Conduct regular security walks of the property throughout the shift; report any incidents, safety concerns, or maintenance issues immediately.
• Monitor entrances and public areas to ensure the safety and security of guests and associates.
• Follow all emergency procedures and escalate situations appropriately.

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED