Night Auditor

Sage Hospitality•Boulder, CO

2d•Onsite

About The Position

The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder) is seeking passionate individuals for their Front Desk team. This urban retreat, located in Boulder, Colorado, emphasizes attention to detail and offers a unique employee experience focused on authenticity and passion. They are looking for 'experience guides' who are genuine, enthusiastic, and eager to share their passion with guests and the community.

Requirements

Ability to audit, reconcile, and report on hotel operations.
Ability to professionally and courteously attend to guests.
Ability to respond to guest inquiries.
Proficiency in auditing cash and credit operations.
Proficiency in auditing front desk operations.
Ability to prepare and input statistics and revenue sheets.
Ability to reconcile and close bank ticket codes.
Ability to execute night audit closing.
Proficiency in check-in procedures using manual and computerized methods.
Proficiency in check-out procedures using manual and computerized methods.
Ability to maintain good guest relations.
Ability to operate the PBX system.
Ability to perform Front Desk Agent duties.

Responsibilities

Audit, reconcile, and report on various hotel areas (e.g., F&B, rooms/front desk, gift shop) to provide accurate information, ensure policy compliance, and prevent fraud.
Professionally and courteously attend to arriving, departing, and in-house guests, providing timely and accurate information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Audit, reconcile, and report on all cash and credit operations in F&B outlets, including checks, cash balances, control sheets, deposits, counts, house charges, promotional materials, accounting records, and reset all cash drawers.
Audit, reconcile, post, and report on front desk operations, including room charges, phone calls, zero balance accounts, corrections, adjustments, taxes, disputed charges, cash balances, deposits, and ensure correct cash handling procedures.
Audit, reconcile, prepare, verify, and report on room information to provide the rooms management area with a clear picture of their performance.
Prepare and input statistics and revenue sheets into the accounting ledger for daily reporting.
Reconcile and close all bank ticket codes daily.
Execute the night audit closing after confirming all revenues are reconciled.
Welcome and complete check-in procedures for arriving guests using manual and computerized methods to ensure guest satisfaction and requested room assignment.
Facilitate guest check-outs daily following established manual and computerized procedures to close accounts and free up rooms for the next sale.
Maintain good guest relations by staying informed of all internal and area events to answer questions and resolve concerns knowledgeably and courteously, both in person and by telephone.
Operate the PBX system, answering incoming calls, assisting with outgoing calls, programming and managing wake-up calls, and locating guests to provide timely and efficient service.
Perform the duties of a Front Desk Agent, including express check-outs.