Night Auditor

Crystal Palms Beach Resort•Treasure Island, FL

5d•Onsite

About The Position

The Night Auditor ensures smooth front desk operations and oversees property departments during overnight hours. Responsibilities include providing exceptional customer service, managing guest check-ins and room assignments, processing payments accurately, and addressing guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.

Requirements

Excellent customer service skills and phone etiquette
Prior experience working hotel front desk
Ability to work night shifts in a fast-paced environment
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Nice To Haves

Accounting experience preferred

Responsibilities

Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies
Check-in late-arriving guests and handle any guest inquiries or issues during the night shift
Be able to assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc.
Process end-of-day reports and complete financial transactions
Maintain a clean and organized front desk area
Assist with guest services as needed during the night shift
Other duties as assigned