About The Position

Hilton Garden Inn is seeking a reliable, detail-oriented Night Auditor to manage the hotel front desk during the overnight shift. The role handles guest check-ins and check-outs and completes daily financial and operational tasks to support smooth hotel operations. The successful candidate will provide excellent customer service and work efficiently in a fast-paced environment.

Requirements

  • Previous experience as a night auditor or in a customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
  • Excellent attention to detail and problem-solving skills.
  • Flexibility to work overnight shifts, including weekends and holidays.

Responsibilities

  • Manage the front desk during the overnight shift, including guest check-ins and check-outs.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Complete daily financial and operational tasks, including reconciling the guest ledger and completing shift reports.
  • Monitor and maintain inventory of supplies and equipment.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.
  • Perform other duties as assigned.

Benefits

  • Employee discounts on hotel rooms and amenities.
  • Opportunities for advancement within the company.
  • Professional development opportunities.
  • Positive and supportive work environment.
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