Night Auditor

GREENWICH HOSPITALITY GROUP•Westport, CT

1d•Onsite

About The Position

The Night Auditor is responsible for the overall operation of the hotel during the overnight shift. This role ensures guests receive excellent service, manages reservations and hotel services, and maintains safety and security. The Night Auditor also handles accounting functions, operates the Property Management System, and communicates with other departments. Key duties include managing late check-ins, compiling reports, and ensuring all front-of-house areas are clean and tidy. Adherence to health, safety, and fire procedures is paramount.

Requirements

Strong customer service experience
High school/ GED diploma required
Be fully conversant and be able to operate all functions of the hotel’s Property Management System.
Be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard.

Nice To Haves

Hospitality experience preferred

Responsibilities

Take accountability for the total hotel operation during the overnight shift.
Ensure all hotel guests receive warm, friendly, professional, and efficient reception and departure service during the overnight shift consistent with the established standards of the hotel.
Be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies.
Be fully aware of all hotel services and facilities and be able to promote them whenever possible.
Ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees.
Be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures.
Supervise and direct the activities of other hotel overnight staff members.
Ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller.
Be fully conversant and be able to operate all functions of the hotel’s Property Management System.
Ensure the professional handling of all late room and cancellation, no shows.
Exchange and compile Occupancy Report for the chosen hotels within the vicinity.
Have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department.
Be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard.
Maintain communication with the Front Office by recording all relevant information in the Front Office Log Book.
Perform handover with AM Front Office Manager/Shift Leader.
Ensure that all overnight reports are compiled and distributed accurately and on time.
Be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures.
Exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests.
Accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk.
Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees.
Be fully aware and adhere to Health Safety and Fire Procedures.