Night Auditor

Drury Hotels•Vista, FL

1d•Onsite

About The Position

Drury Hotels is seeking a Night Auditor for its Lake Buena Vista, Florida location. This role encompasses all front desk operations, including guest check-ins/outs, promoting sales programs, maintaining guest records, and handling cash. A key responsibility involves auditing the previous day’s receipts to ensure accuracy and balance entries, as well as running and verifying reports. The Night Auditor may also be involved in breakfast setup, food preparation, service, and cleaning. This position requires the ability to work independently, as the Night Auditor is often the sole team member on property for the majority of the shift, and is responsible for ensuring guest safety and security during overnight hours. The successful candidate will provide exceptional guest experiences through courteous, efficient, and friendly service, promptly addressing inquiries, requests, and complaints with a positive service attitude, and contributing to a positive work environment for both team members and guests.

Requirements

Ability to take written and verbal direction and speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone as scheduled.

Responsibilities

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
May also assist with set up of breakfast.
May include food preparation, set up, service and/or cleaning.
Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Maintains the front desk lobby area in a clean and organized manner.
Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.

Benefits

Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Flexible scheduling
Paid time off
Hotel discounts and free room nights
Mentorship
Cross-training
Development plans
Management training
Medical
Dental
Vision
Prescription
Life
Disability
Team Member Assistance Program
Company-matched 401(k)