Night Auditor

MCR Hotels•Carlisle, PA

7d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Night Auditor is responsible for completing all audit-related reports by the designated time on the overnight checklist, ensuring overnight security measures are followed to maintain a safe environment for all team members and guests, and noting all incoming mail as required per the daily shift checklist. This role requires a positive attitude, willingness to learn, ability to follow guidelines, and the capacity to handle stressful, high-pressure situations. Effective listening, conflict resolution, and clear communication skills are essential. The position demands a desire to serve all guests and requires the ability to work a varied schedule including evenings, nights, weekends, and holidays.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Read, write, understand and communicate with others effectively using the English language.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Complete all hotel audit-related reports and send them out by the designated time on the overnight checklist.
Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances at designated times, following protocols for late arriving guests, and procedures for handling safety and security issues.
Receive and note all incoming mail as required per the daily shift checklist.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Ensure all operational checklists are completed accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with team members.
Exhibit a Can Do Attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together with all team members to create a welcoming environment for guests and an effective, positive workplace.