Night Auditor

MCR • Colleyville, TX

34d • $15 - $15 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role is responsible for managing all hotel audit-related reports, ensuring overnight security measures are followed, and receiving and noting all incoming mail. The Night Auditor will greet guests happily, use their names whenever possible, and contribute to great guest satisfaction scores. They must be able to handle challenging guest situations with hospitality and a sense of urgency, possess strong knowledge of hotel features and amenities, and be aware of and support all groups and events at the hotel. Understanding of relevant technology and excellent phone etiquette are also key. All areas, both front and back of the house, should be kept clean and well-organized, as cleanliness is a team effort. The role requires accurate completion of all operational checklists and accurate, on-time handover reports for effective communication. A flawless uniform, clear and honest communication, a can-do attitude, and collaboration are essential for creating a welcoming environment for guests and a positive workplace.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range and from long range.
• Read, write, understand and communicate with others effectively using the English language.

Responsibilities

• Complete all hotel audit-related reports and send them out by the designated time on the overnight checklist.
• Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances, following protocols for late arriving guests, and handling safety and security issues.
• Receive and note all incoming mail as required per the daily shift checklist.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand and utilize relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at the designated times.
• Ensure handover reports are accurate and on time.
• Wear a clean, approved uniform and be well-groomed.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a can-do attitude and willingness to stretch beyond traditional role.
• Collaborate with team members to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed