Night Auditor (Full Time) RI

ASH (UK) Co Ltd•Providence, RI

6d•Onsite

About The Position

We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.

Requirements

Previous hotel front desk or customer service experience preferred
Basic computer skills and ability to learn property management software
Strong math skills and attention to detail for financial reconciliation
Excellent written and verbal communication abilities
Problem-solving skills and ability to handle unexpected situations calmly
Physical ability to walk property during security rounds
Reliable and punctual with strong commitment to overnight schedule
Professional demeanor and appearance for guest interactions
Self-motivated and comfortable working independently for extended periods
Trustworthy with handling cash, keys, and confidential guest information
Calm under pressure with good judgment in emergencies
Available for overnight shifts including weekends and holidays
Full-time position working 3-4 nights per week
Shift typically runs 11:00 PM to 7:00 AM (exact hours may vary)
Flexibility for occasional schedule adjustments during busy periods

Responsibilities

Welcome and check in late-arriving guests with warmth and professionalism
Process early morning checkouts and handle guest billing inquiries
Answer phone calls and respond to guest requests or concerns promptly
Assist guests with local recommendations, directions, and hotel information
Handle wake-up calls, maintenance requests, and emergencies
Maintain detailed logs of all guest interactions and incidents
Complete daily audit procedures, including room revenue reconciliation
Run end-of-day reports and ensure all transactions balance correctly
Process credit card authorizations and handle cash handling procedures
Review and verify room charges, taxes, and adjustments for accuracy
Prepare daily reports for management and morning shift teams
Monitor group blocks, reservations, and room inventory for the following day
Conduct regular security walks of the property, including all floors and common areas
Monitor security cameras and respond appropriately to any concerns
Ensure all doors, windows, and access points are properly secured
Document any maintenance issues, suspicious activity, or safety hazards
Coordinate with overnight maintenance staff or emergency services when needed
Maintain key control and access logs for staff and vendor entries