Night Auditor

Peachtree Group Hospitality Management•Forney, TX

17h•Onsite

About The Position

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

Requirements

Completing all nightly audit functions
Delivering exceptional guest service
Assisting guests with check-ins and check-outs
Processing reservations
Responding to guest inquiries
Counting cash and maintaining the accuracy of the issued cash drawer
Checking the front desk log
Registering guests
Assigning rooms to guests
Processing guest registrations, including collecting payment
Preparing express checkout folios
Maintaining room status inventory
Communicating pertinent shift information
Maintaining and cleaning the lobby and bathroom
Communicating information to the following shift
Working closely with all hotel departments
Answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
Explaining in-room and hotel features
Completing all required shift paperwork, and night audit reports daily

Responsibilities

Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, etc.
Greets, registers, and assigns rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicates all information to the following shift to ensure a smooth transition.
Works closely with all hotel departments to ensure the highest quality of customer service.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
Responsible for completing all required shift paperwork, and night audit reports daily.
Performs other duties as assigned by management.