Night Auditor
About The Position
The Night Auditor is responsible for assisting and overseeing Front Desk/Audit functions, balancing and posting Front Office accounts, and distributing daily reports. This role involves handling guest check-in/check-out, managing inquiries and issues, and ensuring the accuracy and completeness of guest records. The Night Auditor also assigns guest rooms, maintains the Front Desk logbook, oversees key issuance, and ensures timely delivery of wake-up calls and express checkout bills. Adherence to hotel policies and procedures, maintenance of computerized hotel systems, and inventory of supplies for audit staff are also key responsibilities. This role requires reporting any discrepancies to management.
Requirements
- High school or equivalent education
- Ability to handle any type of customer relations
- Requires writing, typing, repetitive motions
- Excellent verbal and listening skills
- Attention to detail
- Organization
- Standing for long periods of time
- Walking
- Sitting
- Ability to lift 25 pounds
Nice To Haves
- Previous hotel experience preferred
- Will train
Responsibilities
- Assist and oversee of Front Desk/Audit functions
- Balance and post the Front Office accounts
- Distribute daily report and others as requested
- Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night
- Handle the guest check-in/check-out needs, inquires and reported issues
- Obtain and verify essential guest information, ensure accuracy and completeness of all records
- Assign guest rooms on the basis of reservation requirements
- Read, maintain and make entries in the Front Desk logbook
- Oversee the issue of other department keys and maintain the log showing the time and to whom issued
- Ensure the timely delivery of wake-up calls and express checkout bills to the guest
- Adhere to all hotel policies and procedures and all changes that may occur
- Maintain computerized hotel systems
- Responsible for requesting and inventory of supplies for the Audit staff
- Report any physical, financial and personal miscellaneous discrepancies to Management
Benefits
- Group insurance, including dental and vision
- Paid time off including vacation days, sick days and holidays
- Referral Bonus
- Hotel Discounts for – You, Your Family and Your Friends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
