Night Auditor

Property Management•Pittsburg, CA

1d•Onsite

About The Position

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. This role involves assisting guests with check-ins and check-outs, processing reservations, and responding to inquiries, ensuring a high level of service throughout the overnight shift. Key aspects include proactive thinking, maintaining guest security, and fostering a safe, clean, and friendly work environment. The Night Auditor is also responsible for cash handling, maintaining the accuracy of the cash drawer, and checking the front desk log for issues. Daily duties include greeting, registering, and assigning rooms to guests, processing payments, preparing express checkout folios, and managing room status inventory. Communication is vital, requiring the auditor to relay pertinent shift information to the Front Office Manager, General Manager, and other desk staff, and to the following shift for a smooth transition. The role also involves maintaining the cleanliness of the lobby and bathroom, collaborating with other hotel departments to ensure customer service quality, and providing information on hotel services, local attractions, and travel directions. Completing all required shift paperwork and night audit reports daily is also a core responsibility, along with performing other duties as assigned by management.

Responsibilities

Completing all nightly audit functions
Delivering exceptional guest service at the hotel’s front desk
Assisting guests with check-ins and check-outs
Processing reservations
Responding to guest inquiries
Ensuring a high level of service throughout the overnight shift
Proactive thinking, keeping guest security always in mind
Creating a safe, clean, and friendly work environment
Counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift
Checking the front desk log for problems, special requests, etc.
Greeting, registering, and assigning rooms to guests
Processing guest registrations, including collecting payment
Preparing express checkout folios
Maintaining room status inventory
Communicating all pertinent shift information to Front Office Manager, General Manager, and other desk staff
Maintaining and cleaning the lobby and bathroom as needed
Communicating all information to the following shift to ensure a smooth transition
Working closely with all hotel departments to ensure the highest quality of customer service
Answering inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
Explaining in-room and hotel features
Completing all required shift paperwork, and night audit reports daily
Performing other duties as assigned by management