FOH Rooms - Night Auditor

Canadian Niagara Hotels Group • Niagara Falls, ON

6d • CA$18 - CA$19 • Onsite

About The Position

The Night Auditor plays a critical role in ensuring the accuracy of the hotel’s daily financial operations while delivering exceptional guest service during overnight hours.

Requirements

• Previous experience in the Front Office/Front Desk
• Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Computer Literacy – i.e. proficiency in MARSHA, word perfect and excel.
• Manage and resolve guest problems and communicating in a professional and courteous manner.
• Ability to work cooperatively within a team setting.

Responsibilities

• Accurately reconcile and balance the day’s sales transactions, ensuring all payments and charges are properly processed and accounted for.
• Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
• Verify that all guest room, food and beverage, and ancillary charges have been correctly posted to the appropriate accounts.
• Reconcile daily food and beverage revenues, ensuring accuracy across outlets and resolving discrepancies as needed.
• Post room charges, taxes, and any applicable fees in accordance with nightly audit procedures.
• Clear Micros (POS) systems and generate necessary financial and operational reports for the following day.
• Execute end-of-day close procedures, including system reconciliation and data rollovers, to ensure operational continuity.
• Conduct file maintenance and initiate audit cut-off processes in line with established accounting protocols.
• Perform guest check-ins and check-outs during overnight hours, ensuring a smooth and welcoming experience.
• All other duties as assigned.

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
• Dry Cleaning Services: Complimentary dry cleaning services for your business uniform attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed