FOH Rooms - Night Auditor

Canadian Niagara Hotels GroupNiagara Falls, ON
CA$18 - CA$19Onsite

About The Position

The Night Auditor plays a critical role in ensuring the accuracy of the hotel’s daily financial operations while delivering exceptional guest service during overnight hours.

Requirements

  • Previous experience in the Front Office/Front Desk
  • Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Ability to quickly respond to changing work volume; high-energy level/speed.
  • Computer Literacy – i.e. proficiency in MARSHA, word perfect and excel.
  • Manage and resolve guest problems and communicating in a professional and courteous manner.
  • Ability to work cooperatively within a team setting.

Responsibilities

  • Accurately reconcile and balance the day’s sales transactions, ensuring all payments and charges are properly processed and accounted for.
  • Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
  • Verify that all guest room, food and beverage, and ancillary charges have been correctly posted to the appropriate accounts.
  • Reconcile daily food and beverage revenues, ensuring accuracy across outlets and resolving discrepancies as needed.
  • Post room charges, taxes, and any applicable fees in accordance with nightly audit procedures.
  • Clear Micros (POS) systems and generate necessary financial and operational reports for the following day.
  • Execute end-of-day close procedures, including system reconciliation and data rollovers, to ensure operational continuity.
  • Conduct file maintenance and initiate audit cut-off processes in line with established accounting protocols.
  • Perform guest check-ins and check-outs during overnight hours, ensuring a smooth and welcoming experience.
  • All other duties as assigned.

Benefits

  • Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
  • Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
  • Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
  • Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
  • Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
  • Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
  • Dry Cleaning Services: Complimentary dry cleaning services for your business uniform attire.
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