Night Auditor

MCR Hotels•Englewood, CO

3d•Onsite

About The Position

The Night Auditor supports hotel operations overnight while providing friendly, attentive service to guests. The role follows MCR standards for cleanliness, safety, product quality, and teamwork. The Night Auditor completes and distributes hotel audit-related reports by the deadlines on the overnight checklist, follows overnight security procedures, and receives and records incoming mail as directed by the daily shift checklist. Team members are expected to communicate professionally, complete operational checklists and shift handover reports accurately and on time, maintain a clean and organized work area, and assist with cleaning guest rooms or public spaces as needed. The position also involves welcoming guests, responding to concerns with hospitality and urgency, knowing hotel features and amenities, supporting groups and events, and using role-relevant technology.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly and have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, and clock in and out for breaks as scheduled.
Must provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for extended periods, type and operate computers and office devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to inspect and visually observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and resolve guest concerns with hospitality and urgency.
Maintain knowledge of hotel facilities and amenities, and remain aware of and support hotel groups and events.
Answer incoming calls using the approved greeting and friendly phone etiquette.
Keep work areas clean and organized, and assist with cleaning guest rooms or public spaces as needed.
Complete operational checklists accurately and at designated times, and submit accurate, timely shift handover reports.
Wear an approved clean uniform and nametag and maintain grooming standards.
Complete hotel audit-related reports and send them by the designated time on the overnight checklist.
Follow overnight security procedures, including locking exterior entrances at designated times, following protocols for late-arriving guests, and responding according to safety and security procedures.
Receive and note incoming mail as required by the daily shift checklist.
Communicate clearly and professionally with team members and collaborate to support guests and hotel operations.
Perform other job-related duties or instructions as assigned.