Night Auditor

Stonebridge Hospitality Management•New York, NY

36d•$27 - $30•Onsite

About The Position

Hampton Inn/ Home2 by Hilton Times Square is seeking a dedicated Night Auditor to join the team. The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Requirements

Previous experience in a hospitality or customer service role preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong communication skills, both verbal and written.
Proficient in using property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented with strong organizational skills.
Positive attitude and professional demeanor.
All other duties assigned by the supervisor.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues, conducting income audits on posted revenues.
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
Review accounts and charges with guests during the check-out process.
Answer phone calls promptly, directing inquiries or addressing guest needs.
Answer inquiries about the hotel services, registration of guest, dining, entertainment and travel directions.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information on hotel services and local attractions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Cross train in PBX, Reservations to fill in the role when needed.
Document guest feedback and escalate issues to management when necessary.
Perform nightly “bucket checks” to ensure compliance with hotel standards.
Offer and properly handle requests for wake-up calls.
Pass on guest lost and found inquiries to management or supervisors.
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Follow the rules as per the company Employee Handbook.
All other duties assigned by the Supervisor.