Front Office - Night Audit

Pacific Hospitality Group • Phoenix, AZ

38d • Onsite

About The Position

The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. This role involves checking figures, postings, and documents for accuracy, recording, storing, accessing, and/or analyzing computerized financial information, and controlling and securing cash and cash equivalents according to policy. The Night Auditor also organizes, secures, and maintains all files and records, and prepares, maintains, and distributes statistical, financial, accounting, auditing, or payroll reports and tables. Additionally, they audit statistical, financial, accounting, auditing, or payroll reports and tables, and audit and reconcile all revenue postings.

Requirements

• Must be willing and able to work weekends and holidays
• Ability to interact with all associates and guests of the hotel
• Must be able to stand for an 8-hour shift
• Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
• Intermediate level computer skills and knowledge of MS Excel required
• Ability to work under minimal supervision
• Read, write and speak English fluently
• Must be able to count cash and make change in USD
• Ability to communicate effectively with the public and other associates

Nice To Haves

• Guest Service/Front Office experience
• Hotel experience preferred
• High School Diploma/GED

Responsibilities

• Greet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleagues
• Check guests in and out of rooms, as well as assigning rooms to guests
• Answers telephones and takes messages when needed, communicate with FOM and team through detailed pass-on
• May make, confirm or cancel guest reservations
• Assists guests when taxi services are requested
• Computes bills and collects payment for guests
• Replenish Office supplies front office and back office, restocking AC Store merchandise
• Assist Night Audit team members with posting and balancing of shift work
• Perform Night Audit Functions as scheduled for a smooth transition of systems
• Attend all meetings as requested or assigned
• Special projects as assigned by management

Benefits

• We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED