Night Auditor

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

1d•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. This is an overnight position. Shifts are 11pm to 7am. All of the responsibilities of a Front Desk Agent and PBX Operator (a job description for each of these positions can be provided upon request). Run audit reports Adjust house accounts and prepare adjustment log daily. Process credit cards, post room and tax and do phone report nightly. Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection. Reset systems for next day’s operations. Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.

Requirements

Must be at least 18 years of age
Must have at least one (1) year of hotel Front Desk experience.
Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!
Has “a smile you can hear”.
Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.
Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.
Is organized and able to prioritize workload; able to multi-task for the benefit of quality services
Has superb communication skills; oral and written, ability to handle difficult people.
Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.
Takes pride in a job well done.
Is conscientious of and preserves hotel personnel and guest security, property and privacy at all times
Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
Must have a flexible schedule and be available days, nights, weekends and holidays.
Must have good computer skills; typing 40 words per minute or more preferred.
Writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break.
Occasional pushing, pulling, lifting and carrying of up to 25 pounds.
Hearing; communication with guests and staff, audible alarm systems.
Specific vision abilities required include visual acuity; near/distance vision and the ability to see color.

Nice To Haves

typing 40 words per minute or more preferred

Responsibilities

Perform close of day scenarios for the hotel and account for daily activity by organizing and verifying information.
Identify and correct discrepancies.
Post accounts.
Run and distribute daily reports.
Adjust house accounts and prepare adjustment log daily.
Process credit cards, post room and tax and do phone report nightly.
Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection.
Reset systems for next day’s operations.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.