NIGHT AUDIT- Part Time Front Desk

Texas Western Hospitality Group•Laredo, TX

1d•Onsite

About The Position

We are seeking a Part Time Front Desk Night Auditor to join our team at Home2 Suites Laredo. This role involves greeting and assisting guests, managing check-in and check-out processes, handling inquiries and complaints, processing payments, and ensuring a high level of customer service. The ideal candidate will be friendly, professional, and possess excellent communication and multitasking skills.

Requirements

Previous hotel experience in a customer service role is preferred
Familiarity with hotel phone systems and basic computer skills
Strong communication skills, both verbal and written
Excellent interpersonal skills with the ability to interact effectively with guests and team members
Ability to multitask and prioritize tasks in a fast-paced environment

Responsibilities

Greet and welcome guests in a friendly and professional manner
Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
Answer phone calls and provide information to guests or transfer calls to appropriate departments
Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
Process payments and maintain accurate records of guest transactions
Provide exceptional customer service by anticipating guest needs and responding promptly to requests
Assist with reservations and inquiries, ensuring accurate information is provided to guests
Maintain a clean and organized front desk area