Night Auditor
About The Position
The Embassy Suites by Hilton, located near the Charlotte airport, is currently hiring for full-time and part-time Night Auditors. The persons hired will need flexibility to work varying hours; weekday and weekend availability is required. The primary purpose of this role is to provide efficient and courteous service to each customer; accurately computing the daily income of the hotel by verifying that all customer accounts are correct and in balance by the following morning and functioning as the overnight Manager-on-Duty (MOD) in accordance with company policies and procedures.
Requirements
- High School diploma
- 1-2 years of experience working as a Hotel Night Auditor
- Excellent computer skills including knowledge of Microsoft Word and Excel
- Excellent math and reconciliation skills
- Organization skills and attention to detail
- Customer Service oriented
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must have strong interpersonal skills to engage and interact with associates and guests
Nice To Haves
- Experience using hotel reservation system such as FOSSE or PEP is a plus
Responsibilities
- Meets and exceeds customer and team member expectations by providing service and teamwork
- Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
- Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions
- If applicable to hotel, audits food and beverage income posting and charges
- Audits room revenue and other income
- Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
- Processes all city ledger work to accounting
- Adheres to hotel policies and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
- Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
- Must achieve required threshold scores according to brand and company inspections
Benefits
- Daily pay! Access up to 50% of your earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
