Night Auditor

Pacific Hospitality Group•Irvine, CA

18d•Onsite

About The Position

The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other front office responsibilities. This role involves checking figures, postings, and documents for accuracy, recording, storing, accessing, and/or analyzing computerized financial information, and controlling and securing cash and cash equivalents for property according to cash handling policy and procedures. Additionally, the Night Auditor will organize, secure, and maintain all files and records in accordance with document retention and confidentiality of policies and procedures, and prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. The role also includes auditing statistical, financial, accounting, auditing, or payroll reports and tables, and auditing and reconciling all revenue postings.

Requirements

Must be willing and able to work weekends and holidays
Ability to interact with all associates and guests of the hotel
Must be able to stand for an 8-hour shift
Ability to work semi-independently without direct supervision by following all AC Hotel Irvine standards
Intermediate level computer skills and knowledge of MS Excel required
Ability to work under minimal supervision
Read, write and speak English fluently
Must be able to count cash and make change in USD
Ability to communicate effectively with the public and other associates

Nice To Haves

Guest service/front office experience
Hotel experience preferred
High school diploma/ GED

Responsibilities

Greet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleagues
Check guests in and out of rooms, as well as assigning rooms to guests
Answers telephones and takes messages when needed, communicate with fom and team through detailed pass-on
May make, confirm or cancel guest reservations
Assists guests when taxi services are requested
Computes bills and collects payment for guests
Replenish office supplies front office and back office, restocking ac store merchandise
Assist night audit team members with posting and balancing of shift work
Perform night audit functions as scheduled for a smooth transition of systems
Attend all meetings as requested or assigned
Special projects as assigned by management