Night Auditor - Part time - Friday/Saturday

Property Management•Green Bay, WI

1d•Onsite

About The Position

The Night Auditor (Part Time - Friday/Saturday) is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.

Requirements

Exceptional guest service skills.
Proactive thinking.
Focus on guest security.
Ability to create a safe, clean, and friendly work environment.

Responsibilities

Counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Checking the front desk log for problems, special requests, etc.
Greeting, registering, and assigning rooms to guests.
Processing guest registrations, including collecting payment.
Preparing express checkout folios.
Maintaining room status inventory.
Communicating all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Maintaining and cleaning the lobby and bathroom as needed.
Communicating all information to the following shift to ensure a smooth transition.
Working closely with all hotel departments to ensure the highest quality of customer service.
Answering inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Explaining in-room and hotel features.
Completing all required shift paperwork, and night audit reports daily.
Performing other duties as assigned by management.