Night Auditor

The Madrona • Healdsburg, CA

14d • Onsite

About The Position

Join our dynamic team as a part-time Night Auditor! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. Overnight and weekend availability is required. The Madrona features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

Requirements

• Overnight and weekend availability is required.
• Part-time

Responsibilities

• Audit, prepare and post all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day.
• Conduct all system backup and roll over functions for new day, week, month and year.
• Operate the front desk overnight and conduct all front desk functions.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of the shift.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Uphold all Service Standards.
• Maintain professional relationships with all coworkers.
• Follow checklists and standard operating procedures.
• Exercise discretion and authority to resolve guest complaints.
• Balance various point of sale systems to the PMS system including POS, call accounting, along with manually posted revenue including laundry/valet, parking, transportation, postage, etc.
• Responsible for the safekeeping of all guest related posting backup, accounting records, and the accounting office.
• Prepares F&B summary report - audit all cashier work and compile information for the F&B summary report.
• Review and reconcile all PMS transactions daily.
• Audit front desk agent's daily work - sort and compile cashier backup including all types of guest revenue postings, guest account payment postings, paid outs and all other cashier transactions.
• Balance and transmit credit card batches on a nightly basis to the credit card companies.
• Perform maintenance tasks of the network back up and PMS back up.
• Perform system maintenance functions for the PMS system.
• Responsible for taking appropriate action during instances of system(s) equipment failure to minimize financial losses and guest inconveniences.
• Ensure all reports and nightly emails are accurate and distributed on a nightly basis.
• Maintains a safe, clean, organized, and well stocked work area.
• Verify all cashier postings and sort, compile and organize all cashier work for the income auditor.
• Maintain computer security.

Benefits

• Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
• 401k Retirement savings program is available for all full and part time employees over the age of 21.
• Travel + Dining Discount to stay and dine at sister locations.
• Employees celebrating years of service are recognized with a bonus award for milestone years.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed