Night Auditor

Pyramid Global Hospitality•Berkeley, CA

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated individual to join their Front Desk team as a Night Auditor. This role is crucial for creating a memorable first impression for guests, providing them with information about the hotel, its amenities, and the local area. The Night Auditor is responsible for key hours, typically from 11 PM to 7 AM, where service is of utmost importance. This is an opportunity for a detail-oriented person who enjoys engaging with people from all over the world, making meaningful connections, and going the extra mile to 'WOW' guests. It's a chance for a driven individual to grow their career in hospitality with a world-class property.

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.