Night Auditor

Cabot Link at Inverness Limited Partnership•Inverness, NS

12d•Onsite

About The Position

The Night Auditor is a key member of the Guest Services team and responsible for the overnight operations of the Lodge, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Requirements

Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
Excellent computer skills, experience using reservations systems an asset
Exceptional interpersonal skills to enhance the service standards throughout the operation
Highly organized, detail oriented and able to prioritize to meet deadlines in a fast-paced environment
Excellent telephone manner
A team player and a self-starter, yet able to work independently within Cabot Links’ standards
Computer literacy with a strong knowledge of Microsoft Office
College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years’ experience in a guest services role

Nice To Haves

Experience in Night Audit with an accounting background is an asset

Responsibilities

Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations
Make reservations over the phone, via email and in person and ensure all aspects of the reservation procedure are followed
Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
Greet and engage guests in a friendly and professional manner according to Cabot Links’ standards
Anticipate and address guest’s service needs, complaints and/or concerns
Post nightly transactions
Monitor in house guest accounts nightly and process additional authorizations once credit limits are exceeded
Ensuring all Front Desk floats are balanced at the beginning and end of your shift
Perform check-ins and check-outs of guests daily
Verify revenue from all sources is accurately balanced, follow up on any discrepancies
Produce daily reports for departments and department heads
Compile and run statistical reports for all departments and transfer information to our Accounting department
Answer the telephone in a timely and professional manner
Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Process cancellations and modifications
Process advance deposits on reservations
Listen to guest’s complaints, concerns and emergencies and resolve their issue in a timely manner
Promote a safe working environment
Track future room availabilities on the basis of reservations
Handle daily correspondence and respond to inquiries via email, telephone and social media
Ensure that files are kept up to date
Provide information on Cabot resort services and accommodations and assist in travel arrangements as required
Other duties as assigned by management