Night Auditor - The Barfield

Coury Hospitality•Amarillo, TX

18h•Onsite

About The Position

The Night Auditor is a night time senior leadership role responsible for overseeing all hotel operations during the night shift to ensure guest satisfaction and safety. This role involves handling guest complaints, problem-solving, managing disturbances, fulfilling special requests, and preparing daily reports. The Night Auditor also manages and monitors staff adherence to hotel standards and procedures, ensuring a professional and high-quality service environment.

Requirements

Strong customer-relation skills with a total commitment to guest satisfaction.
Must be a "people-person" who thrives on public contact.
Professional appearance and mannerism.
Ability to perform all night audit accounting duties.
Strong communication skills, both verbally and written.
Accounting and organizational skills.
Ability to deal with guests when they are angry or upset.
Ability to work quickly and thoroughly when under pressure.
Must be flexible and open to changes in procedures.
Ability to attend to more than one task at a time.
Technical knowledge of Front Desk operations.
Customer Service experience required.
Night Audit experience required.

Responsibilities

Serve as night time senior leadership, addressing complaints, problem-solving, managing disturbances, and handling special requests.
Perform the full night audit process.
Prepare and send out all required daily reports.
Oversee Front Desk/Front Office and Front of the House operations.
Ensure guest and Food and Beverage satisfaction.
Manage conflict resolution for guests.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Inform all overnight staff of nightly activities, group and VIP arrivals, special requests, and repeat guests.
Check accommodations to ensure special requests are carried out accordingly.
Greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high-quality service-oriented environment at all times.
Welcome guests in a friendly and helpful manner.
Ensure public areas are kept clean and tidy.
Occasionally assist guests with their luggage.
Act as a point of contact for guests.
Valet park guest cars and perform other responsibilities to ensure all requirements are met during guests' stay.
Actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process.
Oversee preparation of daily summary reports.
Be aware of and able to enforce all fire-life-safety procedures.