Night Auditor
About The Position
The Night Auditor is responsible for providing excellent guest service, maintaining a friendly, cheerful, and courteous demeanor at all times. This role requires maintaining complete knowledge of hotel operations, scheduled daily activities, and room products, as well as adhering to departmental policies and procedures. The Night Auditor will handle telephone calls, ascertain caller needs, describe accommodations and amenities, and manage special requests. They will also access guest history, resolve complaints, manage financial transactions including assigned banks and contracted monies, and communicate guest information to other departments. Additionally, they will present folios, resolve disputed charges, assist with information retrieval for various departments, and perform other assigned duties. This position operates within a 24/7 hospitality environment, requiring a hospitable service atmosphere at all times.
Requirements
- Ability to work 11 pm- 7 am shifts.
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Nice To Haves
- Hospitality and a friendly smile are your strengths.
Responsibilities
- Work 11 pm- 7 am shifts.
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
