Night Auditor | Cedarbrook Lodge

Columbia Hospitality•Seattle, WA

8h•Onsite

About The Position

Cedarbrook Lodge is a hidden gem in the Pacific Northwest, known for its warm hospitality, beautiful surroundings, and commitment to creating memorable guest experiences. Located just minutes from Seattle and SeaTac Airport, our award-winning property offers guests a unique blend of comfort, relaxation, and exceptional service. As our Night Auditor, you'll play a vital role in ensuring seamless overnight operations while serving as a trusted resource for guests and team members alike. If you thrive in a guest-focused environment, enjoy working independently, and take pride in delivering exceptional service, we invite you to build your career with a team that values authenticity, growth, and creating extraordinary experiences.

Requirements

Strong verbal communication skills required
Must have valid driver license; annual MVR report review
Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

bi-lingual skills preferred (English/Spanish)

Responsibilities

Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Delivers suitcases, packages and documents as requested.