Night Auditor
About The Position
As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. This position will include the night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed. The successful candidate should be focused on providing professional service and creating a memorable stay through personalized guest experiences. We’re looking for individuals who want to help shape the guest experience in a brand-new environment and who are passionate, driven individuals with a friendly attitude.
Requirements
- Must be able to work evenings from 11:00pm to 7:00am including weekends (Fridays and Saturday) and statutory holidays.
- Must have a minimum of one-year front desk experience.
- Previous Front Office experience required.
- Must be able to speak, read, write, and understand English. Requires good communication skills both written and verbal.
- Must be able to read and write to facilitate the communication process.
- Must possess basic computer skills and knowledge.
- Must be able to stand and exert well-paced ability for up to 4 hours in length.
- Must be able to exert a well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift to 15 lbs. occasionally.
- Ability to spend extended lengths of time viewing a computer screen.
Responsibilities
- Ensures the proper completion of all night audit duties and checklists.
- Resolves guest problems quickly, efficiently, and courteously.
- Registers, processes, and greets after-hours arrivals promptly, welcoming them to the hotel.
- Stays current with developments in the hotel by reviewing the communication binder and memo’s each shift and updating the communication log for the next shift.
- Ensures all customers establish credit upon check-in.
- Verifies all information on reservations check-in, name, address, method of payment, etc.
- Effectively communicates with guests on noise complaints and issues.
- Produces accurate and timely reports and correctly handles cash transactions.
- Accounting duties include verifying the accuracy of transactions and completing daily revenue audits, posting transactions, performing end-of-day procedures, compiling, and running statistical reports for all departments and transfer of information into our accounting system.
- Provides support to any guests needing assistance and deal with issues as they arise.
- Acts as hotel liaison during night hours.
- Prepares nightly reports detailing security activities out of the ordinary in the nightly daily snapshot.
- Assists with any security issues that may arise during the shift and lends assistance as required and directed.
- Reports any deficiencies, damages or repairs required.
- Monitors fire and life safety systems and responds to any alarms.
- Assists with other duties assigned.
Benefits
- Competitive starting wages
- Extended Health and Dental Benefits
- Work Perks
- On the job training
- Uniforms are provided
- A collaborative team environment with potential to grow within the organization
- Leadership team that fosters a positive work culture, who will support you rather than boss you
- Regular team functions
- Monthly employee appreciation celebrations
- Associate breakroom with Free Coffee/Tea
- Marriott Employee Room Discounts
- Employee Discounts on F&B
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
